Operations & payment costs
Clarity from transaction to reconciliation.
The payment is only part of the story. We help finance and operations teams understand what it costs, when funds become available, and how every movement is accounted for.
Review your payment operation
Establish the cost of acceptance
Bring provider statements, transaction reports, and commercial agreements into a common view. Separate fee categories and investigate differences between expected and charged amounts.
- Processing and acquiring charges
- Cross-border, FX, refund, and dispute fees
- Minimums, platform fees, and other charges
- Cost allocation by provider, market, and method
A payment cost baseline and a prioritised commercial review.
Understand settlement and payouts
Map the flow from authorisation and capture to settlement, account credit, and onward payout. Document timing assumptions, cut-offs, reserves, currencies, and exceptions with the providers involved.
- Settlement schedule and reserve visibility
- Payout and beneficiary workflows
- Approval controls and exception handling
A funds-flow map and operational requirements brief.
Make reconciliation workable
Review how transaction, fee, refund, dispute, and settlement records reach the finance team. Identify missing identifiers, inconsistent reports, and manual handoffs before defining changes to systems or workflows.
- Transaction-to-settlement matching
- Reporting and ledger requirements
- ERP and accounting integration needs
- Unmatched item and exception queues
A reconciliation improvement plan with data and ownership requirements.
Design the operating rhythm
Agree how teams handle refunds, payment enquiries, provider issues, and reporting. Define responsibilities and the information needed for regular reviews.
- Refund and support handoffs
- Provider escalation paths
- Management reporting and review cadence
An operating playbook and a payment performance reporting brief.
Your next payment decision
Let’s make
payments work.
Tell us where the challenge is. We’ll help you define the next step.